Service policies

Service terms

Orders are accepted only after we agree the site, routes, journeys, safe test data, schedule and price in writing. A scope draft or inquiry does not place an order. The person authorizing testing must have authority from the website owner. We do not test without written authorization.

The $595 release sprint covers one website, up to ten HTML routes and two named, non-destructive journeys of up to five steps each. It includes current desktop Chrome and narrow-window responsive review where available, an evidence report within two business days after payment, complete intake and written authorization, and one retest of up to five reported fixes requested within seven days of the report. Business days are Monday–Friday, excluding US federal holidays, in Eastern Time.

The $295 weekly desk renews every week until canceled. It covers one equivalent scheduled run and one bounded retest per paid week for one site. We agree the first run date before checkout. Each report is due within two business days of the agreed run after all prerequisites are complete. There is no free trial or long-term minimum.

We report observed evidence and coverage limitations. A report with no observed defects is a valid result; testing does not establish that a site is bug-free. We do not promise security, regulatory compliance, accessibility certification, cross-browser or real-device coverage, purchase certification, fixes or revenue outcomes. No production edits, destructive actions, completed purchases, real messages or contact submissions are included. We may pause a step that exceeds authorization or could affect real users, and explain any resulting coverage gap.

Use synthetic test data and public or appropriately authorized staging pages. Do not send passwords, payment details, customer records, health information or other sensitive data by email. If access cannot be arranged safely, we will decline or narrow the scope before accepting payment.

Prices are in US dollars. Applicable taxes, if any, are determined for the accepted business location and disclosed before payment. We do not add undisclosed fees. Stripe processes payment and issues receipts. A paid order uses the written scope and this policy version agreed at checkout; later policy changes do not retroactively alter that order.

Weekly cancellation

Cancel through Manage billing using the email used at checkout, or email releasecheck@tyasi.io. Portal cancellation takes effect at the end of the current paid week and prevents the next renewal. Work already included in the paid week remains available. Email requests received before renewal will be honored; if processing the request takes longer and an unintended renewal occurs, we will refund that renewal. Cancellation does not require a phone call or a reason.

Refunds and delivery issues

For a sprint, request cancellation before testing starts for a full refund. If we cannot deliver the agreed service, we will offer a revised date or a full refund; you choose. If an agreed deadline is missed for a reason within our control, you may request a full refund instead of a late report. Delays caused by missing intake, authorization or site availability move the start date and will be explained.

For weekly service, an unstarted paid week can be canceled for a full refund. Once that week's agreed run has started, cancellation normally takes effect at period end without a partial-week refund. A week we cannot deliver is refunded. Duplicate or incorrect charges are corrected in full. A defect-free report alone is not a reason for a refund. Send service concerns within seven days of the report so we can investigate and correct a missed agreed item or arrange an appropriate refund. This does not limit rights that apply under law.

Approved refunds go to the original payment method through Stripe. Bank posting time varies. We do not promise instant arrival or ask you to pay a refund fee.

Privacy

We use business contact details, the agreed scope, written authorization, payment status and test evidence to respond to inquiries, deliver the service, handle support and keep business records. This website's scope form runs locally in your browser; it does not submit or retain form entries. Downloaded drafts remain on your device until you choose to send them. The site adds no analytics or advertising cookies. Hosting providers may process ordinary access logs.

Email is handled through Google Workspace. AI processing and operation use OpenAI services; hosting uses Cloudflare and Sites. Stripe handles checkout, fraud checks, billing and payment records under its own privacy policy. We do not receive full card numbers. We do not sell contact data or use customer logos, private reports or site evidence in marketing without permission.

Only provide data you have authority to share. Test evidence may include the authorized page content; use staging and synthetic data to minimize personal data. We keep inquiry and delivery records while needed to serve the relationship and resolve issues, and payment/accounting records as required for business obligations. Email releasecheck@tyasi.io to request access, correction or deletion. We will explain any records we must retain and remove unnecessary copies where possible. Do not use this service to submit sensitive personal data.